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Re: CRM ITSM Reason Categories

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Hi Karsten,

 

As suggested I have ZMIN transaction type to

1) Overview of Damage/Defects/Reasons

2)  Defect Locations/Object Parts

 

But when you elaborated the below statement:


"Afterwards you should find everything in Category maintenance, respectively create a categorization schema and assigning it to the Application [Service Request / Incident - Transaction Type / Catalog Category - Value <your transaction type>]"


I tried something as below:


Service Request / Incident


Service Request_Incident.PNG




and Transaction Type / Catalog Category



Transaction Type_Catalog Category.PNG



Not Sure, where "Value - <your transaction type>" has to be added.

 

Change View Parameter.PNG

Thanks to Suggest.

 

B Regards,

Prajakta Patkar


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